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Taking the “techie” out of technology

(1 April 2019)Whenever anything new comes along people have questions about it.  Here are the top questions we’ve been asked about SwiftDoc’s technology, and how it is used to enhance your healthcare outcomes.

1.            How do I use technology to talk to my doctor?

You’ll need two things – a device, and an internet connection.  SwiftDoc has developed an app for both android and Apple devices, and you can download these for free from the Google Play store or the App store.  You can now also have a SwiftDoc consult via the website directly, without downloading an app at all!  Perfect for those who prefer to do things on their PC. 

2.            Can you really treat me without examining me?

While patients will still need to see a GP in person for some medical issues, 18 of the 20 of the most common things GPs see don’t require a physical examination.  These include issues such as providing medical certificates, referrals and repeat prescriptions, treating simple infections, skin rashes, tonsillitis, diarrhoea and vomiting, musculoskeletal injuries, depression and anxiety, weight problems, health check-ups, sexual health checks, quitting smoking, travel medications, counselling, blood tests and referrals, and providing a second opinion. 

3.            Will I get continuity of care?

Yes, you can choose to see the same doctor at SwiftDoc every time you use the service.  We can also send consultation notes to your regular GP. So the continuity of care is there.  The great thing about SwiftDoc is that you can be anywhere and so can your SwiftDoc GP.  We will come with you on holidays and work trips, and we’re there after hours, on the weekend and on public holidays.  That means that you can speak to the same GP whether you are at home, in a hotel room interstate or sick on Christmas Day. 

4.            Can I really do this wherever I am?

Yes, absolutely.  As long as you have internet access and are in Australia, you can have a consultation with a SwiftDoc GP.  The flexibility we can provide by using the technology available means that you no longer have to travel to a doctor’s surgery, wait for business hours, or sit around in waiting rooms to ensure high-quality health care for you and your family.  

5.            Is it secure?

Patient confidentiality is paramount.  We use a virtual private network so all communication is encrypted.  The SwiftDoc platform complies with Royal Australian College of General Practitioner guidelines, and our skilled web developers put security at the top of their list with any updates they make.  Use your headphones if you like and find a nice quiet spot away from others to sit and chat.  As you’d expect, your medical notes are confidential and your information is kept secure in line with our privacy policy.

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