For all your SwiftDoc questions we have the answers
Why should I use SwiftDoc?
SwiftDoc is safe, convenient and cost-effective. You save time and effort by avoiding time off work, travelling to a doctor’s surgery and waiting in a noisy waiting room with lots of sick patients.
Is everything confidential?
What type of phone do I need?
You can use any iOS smartphone that can connect to the internet and play video. A phone capable of streaming video effectively will be suitable to access SwiftDoc. You need to download our App, which is called SwiftDoc and is downloadable for FREE from the App Store.
What video service do I need?
We prefer to do our video calling using the SwiftDoc App but we can also call you using Skype or FaceTime. Please note you cannot call us using the App, SwiftDoc will always call you. If you need to contact us, please use the Contact Us page of the website.
Can I use a computer to connect to SwiftDoc?
Do you do specialist referrals?
Yes. We can refer you to any specialist anywhere in Australia. Our doctors will write the referral and email it to you as a secure PDF (these letters are uneditable- content cannot be changed but letters are printable so you can take a copy to the Specialist). We can also email the referral letter to your specialist if you do not have a printer. We will receive replies electronically (which makes us paperless).
Can you manage workers compensation claims and certificates?
Yes but for some claims a physical examination in person will be required. You would have to make an appointment with SwiftDoc and claim the cost back from an insurer if they accept your claim. SwiftDoc does not guarantee that all insurance companies will accept workers compensation certificates completed by us.
Can I claim a Medicare rebate?
Presently, no Medicare rebate is payable for this service but this may change in the future.
Can I get a medical certificate for work absence?
Yes if it is clinically appropriate.
How much does the service cost?
The price of a video consultation is $39.99. All patients are charged the same price regardless of age or concession status.
If you have a form that needs to be completed by a doctor, SwiftDoc can do that for you. The price for completing forms depends on the time taken to complete them.
Currently the cost of our service is not covered by health insurance but this is likely to change. Please note, for all appointments, we call you and we are charged for data usage. If you are overseas at the time of your appointment, you are responsible for any extra charges by your network provider.
What are the opening hours and appointment times?
Our opening hours are subject to change and will be updated regularly. Presently we are available out-of-hours, evenings, weekends, public holidays and during the day. Some of our doctors choose to offer appointments between certain hours. Appointment times depend on when the doctor you have chosen has made themselves available.
How experienced are your doctors?
Very. Our doctors are highly qualified in many different fields of medicine with postgraduate qualifications and many years experience in General Practice and some specialties.
Do you cover mental health?
Yes. Mental health problems can easily be treated using the SwiftDoc service. Patients feel very comfortable because they can be at home for their consultations. We can prescribe medications if clinically appropriate. We offer on-going follow up and monitoring. We can refer to psychologists and other mental health professionals if needed.
How long are the appointments?
Presently appointments are 10 minutes long but this may change in the future.
Which areas of Australia do you cover?
We cover all of Australia
Can I discuss several problems in one appointment?
Within reason. It is very important that we keep to time so that you do not experience a delay for your appointment. Dealing with multiple medical problems in one appointment is at the discretion of your doctor. It is better to spend time on 1 important issue rather than less time on 2 or 3 issues. We will do our best to satisfy you as a customer as well as treat you safely as a patient.
Which conditions cannot be treated by SwiftDoc?
18 out of 20 of the most common problems seen in General Practice can be managed safely through video conferencing. There are some obvious examples of conditions that SwiftDoc cannot treat e.g. emergencies.
Is my Payment secure?
Your card payments are encrypted and secured by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. SwiftDoc does not store any of your credit card details.
How is my data stored and kept private and confidential?
What happens if the doctor is not running on time?
All efforts will be made to run on time but sometimes delays will occur. If a delay does occur, we will still do our utmost to see you as soon as possible. Please read the Terms of Service for further information.
Can I collect my SwiftDoc prescription from my local pharmacy?
Yes. You can collect your prescription from any Pharmacy. You must tell us which pharmacy you have chosen.
How are results followed up?
If results are abnormal and it is something simple, we will call you to give you your results on the phone at no cost to you. If there is something that requires more in depth discussion and referral for further investigations (blood tests, CT, MRI, ultrasound, x-rays) or a referral to a specialist, we will email you and request that you make an appointment through the website and you will have to pay for an appointment.
What happens if there is poor phone reception or a slow internet speed and the call does not work? Do I have to pay again?
No you do not have to pay again. Refunds can be processed easily. We will always endeavour to reschedule when you are in a better service area.
How do I change my appointment?
Simply reschedule using the email we send to you- there is a link in the email to click in order to cancel or reschedule.
How do I contact SwiftDoc for admin or non-clinical issues?
Please use the Contact Us page on our website.
Can the doctor complete forms for me?
Yes. You can easily send us a form that needs completing through our website. You can take a photograph of the document on your phone or, if it is a word document or PDF, drag it into the file upload box. Upload it to us via our website- there is a button to do this on almost all pages of the website. We will convert your image into a secure PDF, complete it and sign it and once you have paid the relevant fee, we will email it back to you.